Our components are designed to build applications quickly and efficiently. However, we know that everyone has unique environments, varying degrees of project complexity, and different deadline pressures. In an effort to provide assistance, we offer the paid support options listed below. Support plans can be purchased online with products, or separately by contacting Dart Sales at sales@dart.com, or by phone at (315) 339-8040.

Dart's Subscriptions offer such things as product support, license discounts, maintenance updates and product upgrades, and priority response options. Review the options below to find the plan that's right for your needs. 

Support Plans Standard Support Mission Critical Support Mission Critical Incident
Description Includes email support, product upgrades and updates for one developer for one year. All Standard Support features, plus Highest Level priority response and telephone support. Highest Level priority response for one incident.
Designed for Light support needs and access to product updates. Critical access to support staff, highest priority response time, issue duplication and trouble-shooting assistance. Critical access to support staff, highest priority response time for one defined incident.
Free maintenance updates  
Free version upgrades   Upgrade to current version
Forum Interactive Access  
Phone support    
Code review for problem resolution    
*Some restrictions may apply

*Some restrictions may apply
Support Priority  Highest priority Highest priority
Response Time  4 Business Hours 4 Business Hours
Price  Free w/ Basic Subscription

$3449
Included w/ Enterprise Subscription

$2200